Customer Satisfaction Survey

Thank you for visiting TapUAE.com. We’d like to hear what you liked and where we can improve. Please take a minute to share your thoughts.

1: *Please rate the TapUAE.com.
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Excellent=10
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2: *Please rate
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Excellent=10
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3: *Please rate the on TapUAE.com.
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Excellent=10
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4: *Please rate the on TapUAE.com.
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Excellent=10
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5: *Please rate the on TapUAE.com.
1=Poor
Excellent=10
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6: *Please rate the on TapUAE.com.
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Excellent=10
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7: *Please rate the
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Excellent=10
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8: *Please rate how well the
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Excellent=10
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9: *What is your with TapUAE.com?
1=Very Dissatisfied
Very Satisfied=10
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10: *How well does TapUAE.com ?
1=Falls Short
Exceeds=10
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11: *How does TapUAE.com ?
1=Not Very Close
Very Close=10
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12: *How likely are you to make a ?
1=Very Unlikely
Very Likely=10
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13: *How likely are you to in the future?
1=Very Unlikely
Very Likely=10
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14: *What was your for visiting this website today?
15: *Were you able to your primary goal?
Yes
No
16: *Which of the following tasks did you do during your visit today? (check all that apply)
Created a TapUAE’s profile
Updated my TapUAE’s profile (e.g., email, address, notification preferences, etc.)
Managed or reviewed My Account (e.g., offers/coupons or forms of payment)
Tracked an order or checked order status
Initiated or tracked a return
Changed or reset my password
None of the above

16.1: If you experienced any difficulties doing these tasks, please describe them here.
17: *Did you experience any ? (check all that apply)
I did not go through checkout / make a purchase
I did not have any difficulties during checkout
Items disappeared from shopping bag
Checkout was confusing or too complicated
I could not sign in (e.g., forgot password, password not accepted)
I had difficulties applying a promo code
Technical errors (e.g., checkout won't load, page froze, error messages)
I filled out my information but couldn't get to the next step
System didn't accept my credit card or had other credit card issues
Other (please specify)
18: *Did you make a purchase on this site today?
Yes
No
19: *How this site?
Daily
Weekly
Monthly
Once every few months
Once every 6 months or less
This is my first visit
20: *What did you primarily visit today?

20.1: What other department did you primarily visit today?.
21: *How would you describe your experience on this site? (check all that apply)
It was easy to navigate this site
I didn't know which category to select to get to what I wanted
Had technical difficulties (error messages, broken links, etc.)
It took too many steps to get to where I wanted
Links did not take me where I expected
Slow site speed
Could not navigate back to previous information
Products I was shown were not what I expected
Filtering options did not meet my needs
I had a navigation difficulty not listed above
22: *Did you use the feature during your visit today?
Yes
No
Don't recall
23: How can we improve our website? Please